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The Sage Guys |
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01825 740690 |
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Sage CRM, ACT! & SalesLogix The customer relationship applications that Sage provide are designed for all sizes of business. The Sage Guys can help you choose which is best for your company, whether you be small, medium or large. CRM is not just about new sales. It’s also about knowing your existing customers, keeping them happy and retaining them. ¨ Build and strengthen customer relationships to keep them coming back. ¨ Provide value-added services that are difficult for competitors to duplicate. ¨ Improve your product development and service delivery processes. ¨ Increase company-wide awareness of your customer needs. ¨ ¨ Reduce customer frustration by not asking the same questions over and over.
What is CRM? See below ▼ |
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www.softservconsultants.com www.thesageguys.com The Sage Guys are SoftServ Consultants Ltd (Co. Reg. 5812991) |
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Straightforward, business-focused help and advice. |
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What is Customer Relationship Management? Imagine knowing a customer in great detail at any given time. You know how much business they did with you last month. You know that it was 15% more than in the same month last year. You know that this customer cares more about quality than price. You know they’ve had one customer service call in the last 12 months. You know the details of that conversation and every other interaction. You know this customer’s business. You know their challenges. You know them with the familiarity of a long term acquaintance. This is the power of Customer Relationship Management (CRM) from Sage. CRM improves employee efficiency. It helps you to gain a complete view of your customer at any given time and has advanced reporting functionality, which provides a crucial basis for sales planning, marketing investment and tracking. CRM is about understanding the buying habits and preferences of your customers and prospects so you can: ¨ Build and strengthen customer relationships to keep them coming back. ¨ Provide value-added services that are difficult for competitors to duplicate. ¨ Improve your product development and service delivery processes. ¨ Increase company-wide awareness of your customer needs. ¨ Reduce customer frustration by not asking the same questions over and over. By effectively integrating your marketing, sales and customer service functions, a good CRM system makes it easier for everyone inside your company to work together and share critical information. An effective CRM system empowers your customers and prospects to do business with you - the way they choose! Imagine connecting your customers to your employees and business partners across any department, through any process and via any communication device - phone, fax, email and internet. |
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